Demonstration site built for Bill Frames by LuciApps. Not an official Frames Automotive website. Every fact shown comes from a named public record. Why this was built
Open now, closes 5:00 PM 703-255-0666
What we doBook OnlineThe shopReviewsVisit Ask for a spot
The shop

63 years in one trade.

A family shop on Mill Street in Vienna, in the same business since 1963.

What has and has not changed

The business dates to January 19, 1963 and has been at 340 Mill St NE, Suite B in Vienna for years. Bill Frames took it over on March 5, 2012, 14 years ago.

What has not changed in that time is the order of operations. Find out what is wrong. Say what it costs. Say what happens if it waits. Do the work that is needed and leave alone the work that is not.

That is not a philosophy statement, it is just the thing every published review of this shop is describing, on every service that carries one, going back years.

The shop front from the sidewalk, with a bench marked Frames outside the window and the OPEN sign lit
Verified elsewhere

Things you do not have to take our word for

A shop describing itself is worth very little. Each of these is a third party who inspected, surveyed or audited the business and published the result.

  • AAA Approved Auto Repair

    AAA members get 10% off labor, up to $75. AAA inspects the shop and audits customer satisfaction to keep the listing.

    AAA shop listing 89386

  • NAPA AutoCare Center

    A NAPA AutoCare shop, which carries the NAPA nationwide repair warranty.

    NAPA AutoCare facility 612551

  • BBB Accredited, A+

    Accredited since April 2018 and rated A+.

    Better Business Bureau

  • ASE-certified technicians

    ASE certification covers every area of work the shop performs.

    NAPA AutoCare listing

  • Virginia State Inspection

    An official Virginia inspection station. The decal on the window is the state one, and it carries the usual reminder: your inspection is due within twelve months of the month of the last one, and the large number on the sticker is the month it expires.

    The INSPECTION STATION decal on their own window

  • Certified Emissions Repair Facility

    A Virginia DEQ certified emissions repair facility under Air Check Virginia. If your car failed emissions, this is a shop licensed to do something about it rather than one that has to send you elsewhere.

    The Air Check Virginia / VA DEQ decal on their own window
The Vienna car repair landscape has been changing over the past 10 years or so but these guys are still setting the pace for quality and service.
Washington Consumers' Checkbook subscriber survey
Being straight about it

Three things worth knowing first

  • Ask before you need to. The book fills from the front, so a request sent three weeks ahead is worth more than an urgent one sent the morning of. That is the only planning advice on this whole site.
  • The estimate comes before the work. What it is, what it costs, and what happens if it waits. Nothing is done without your say-so.
  • If the work is genuinely needed, we will say so. That is not always the answer people are hoping for, and it is the reason most of them come back.